Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the website located at helixaistudio.com and the professional services provided by Helix AI Studio Ltd ("Helix", "we", "us", "our"), a company incorporated in England and Wales with its principal place of business in London, UK.

By accessing this website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. Services

Helix AI Studio provides the following categories of professional services:

• Custom AI application development
• AI Business Intelligence (ABI) module implementation
• AI operations and retainer-based support
• Business growth consulting and strategy for SMEs and startups
• Paid discovery sprints and technical code audits
• Local business digital transformation

The specific scope, deliverables, timeline, and price for any engagement are defined in a separate Statement of Work (SOW) or Service Agreement agreed between Helix and the client prior to commencement of work. In the event of any conflict between these Terms and a signed SOW, the SOW shall take precedence.

3. Payment & Scope

All Helix AI Studio engagements are fixed-scope. The agreed price covers only the deliverables explicitly specified in the SOW. Any additional features, functionality, or revisions beyond the agreed scope constitute a change request and will be quoted separately.

Unless otherwise agreed in writing:

• A 50% deposit is due before work commences
• The remaining 50% balance is due upon delivery of final deliverables
• All prices are quoted in GBP (£) and are exclusive of VAT where applicable
• Invoices are payable within 14 days of issue
• Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998

4. Intellectual Property

Upon receipt of full payment for an engagement:

• Custom deliverables (code, designs, documentation, and other bespoke work product created specifically for the client) are assigned to the client.
• Helix's pre-existing IP, frameworks, proprietary tooling (including the Atlas Engine and related components), and general-purpose utilities remain the exclusive property of Helix AI Studio Ltd. The client receives a perpetual, royalty-free licence to use such components solely as embedded in the delivered product.
• Third-party components (open-source libraries, licensed APIs, stock assets) remain subject to their respective licences.

5. Confidentiality

Both parties agree to keep confidential all non-public information disclosed during an engagement, including business plans, technical specifications, pricing, and client data. This obligation survives termination of the engagement for a period of 3 years. Either party may disclose confidential information where required by law, provided the disclosing party gives reasonable prior notice where legally permitted.

6. Client Responsibilities

The client agrees to:

• Provide timely access to required materials, systems, and key stakeholders
• Provide prompt feedback within agreed review windows (typically 5 business days)
• Ensure that any data or content supplied to Helix does not infringe third-party rights
• Comply with all applicable laws in relation to the use of delivered products

Delays caused by the client's failure to meet these responsibilities may affect delivery timelines and are not the liability of Helix AI Studio.

7. Limitation of Liability

To the fullest extent permitted by applicable law:

• Helix's total liability for any claim arising out of or in connection with a service engagement shall not exceed the total fees paid by the client for that engagement.
• Helix shall not be liable for any indirect, incidental, consequential, or punitive losses, including but not limited to loss of profits, loss of business, or loss of data.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.

8. Termination

Either party may terminate an engagement by giving 14 days' written notice. Upon termination:

• The client shall pay for all work completed and expenses incurred up to the termination date
• Helix shall deliver all completed work product to the client
• Each party shall return or destroy the other's confidential information upon request

9. Website Use

This website is provided for informational purposes. You may not use it to:

• Transmit unlawful, offensive, or spam content via the contact form
• Attempt to gain unauthorised access to any part of the website or its infrastructure
• Scrape, copy, or redistribute website content without prior written permission

We reserve the right to update, modify, or discontinue any part of this website at any time without notice.

10. Governing Law & Dispute Resolution

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.

Before commencing formal proceedings, both parties agree to attempt to resolve any dispute informally by notifying the other party in writing and engaging in good-faith negotiations for a period of 30 days.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be reflected in the "Last updated" date at the top of this page. Your continued use of our website or services after changes are published constitutes acceptance of the updated Terms.

12. Contact

For any questions about these Terms, please contact: